Ralston Supply Center Uses Tent OX™ to Give Crew Better Work-Life Balance

Located in the Syracuse, NY region that includes the finger lakes, Ralston Supply Center, Inc. serves a variety of market sectors including wedding, residential, commercial, colleges, corporations, municipalities and governments. With as many as 36 employees and more than three decades worth of experience, the business continues to grow its clientele within a 120-mile radius.

“Our challenges are the same as any business in the industry,” explains Tom Ralston, President and CEO of Ralston Supply Center, Inc. “The abundance of material handling leads us to question how we can get the pieces and parts from the truck to the job site in a safe and timely fashion.”

Prior to using Tent OX, Ralston’s crew relied upon two-wheel carts and skid steers to deliver materials for tents as large as 60 feet wide. The inefficiencies of these processes resulted in a burnt out, overworked crew that sometimes didn’t show up for work the next day. In order to continue to take on an increasing number of large jobs, something had to change!

Tent OX Takes On the Biggest Job of the Year

Tom Ralston first saw Tent OX in action at the 2014 ARA Trade Show and received his own machine in April 2016. Tent OX was immediately put to use on one of the business’s biggest annual projects, a 60 x 240-foot tent.

This particular job requires 240-260 stakes. Prior to using Tent OX, the crew relied upon two or three guys using a two-wheel cart to deliver the heavy stakes, making many trips as far as the length of a football field and back. With Tent OX, it took just one crew member to pick up a rack of 125 stakes and deliver them around the tent, a huge savings of both time and labor.

“Before Tent OX, this job required my crew to work from early morning until about 6pm. With Tent OX, they returned by 2pm!” said Ralston. “But the time savings was only part of it; they also returned fresher and without injury. Time savings is the reward for first improving safety and efficiency.”

Improving Work-Life Balance

Tom Ralston goes on to add…

“I love when I get to send my crew home for the day a few hours early so they can be with their families and relax. They return to the job refreshed and excited to be here. Tent OX helps give my crew a better work-life balance. You can’t put a number on the value of that.”